FAQ (Frequently Asked Questions)

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Is it legal to copy DVD movie?
"Easy DVD to VCD Burner" may be used to facilitate copying media in which you own the copyright or have obtained permission to copy from the copyright owner. If you are not the copyright owner or you have not obtained permission to copy from the copyright owner, you may be violating copyright laws and you may be subject to claims for damages and/or criminal penalties. This program is not meant for those who intend on breaking copyright laws. In no way will we be held responsible if you do. Any other illegal use of this program is strictly prohibited.
This program is intended for use in countries where DVD Copying is legal. Please take the time to find out if it is legal in your country of residence. We are not liable and can not be hold responsible for your actions. We are not responsible for any direct or indirect loss to the end user by using this program. You agree to waive all liabilities associated with this program to the provider and associates.

Do I need a CD Writer drive in order to burn VCD with your software?
Yes, you need a CD Writer drive installed on you computer before you can burn VCD with Easy DVD to VCD Burner.

What is "Burning"?
"Burning" is a term used to describe the writing/recording of data/video/audio to a disc media.

What is ASPI?
An ASPI driver is required for DVD ripping. Windows 95 or 98 comes with the ASPI manager pre-installed, while NT does not. To tell if you have an ASPI manager installed, look for a file called WNASPI32.DLL in your Windows system directory (c:\windows\system or c:\winnt\system32 are common locations).

What is SVCD?
SVCD is Super Video CD, it is a good method to save DVD movie to CD without losing much quality and it is usually encoded by MPEG-2. SVCD disc can be played in your DVD player.

What is DivX?
DivX is a video standard to get the same video quality as DVD while keep 1/10 of the size. You can play DivX movie in your computer.
Download DivX codec and player software (FREE) here: http://download.divx.com/divx/DivX511.exe
DivX Official Web Site: http://www.divx.com

"Decoder not inited, Open an IFO file first", what's wrong?
This problem is caused by the copyright protection of your DVD disc.

Solution: You can use a DVD player software to unlock the DVD disc, such as WinDVD or PowerDVD... Just play the DVD with your DVD player software and then run Easy DVD to VCD Burner. The DVD player software is not required to run during the converting process.

Why can't I play the burned VCD/SVCD in my VCD/SVCD player?
Sometimes this problem is caused by media incompatibility issues. If a DVD/CD does not play or work after you have burned the medium, choose another medium type or brand and repeat the burning process. Eventually, you may have to lower the burning speed. Many writers are not compatible with cheap or old media (blanks). The quality of some blanks is actually so bad, that the specified maximum speed cannot be reached in most cases. Find a combination of writer, disc and player that work together.

Why can't I play my CD-RW in my VCD/SVCD player?
For VCD/SVCD, you'll want to work with CD-R rather than CD-RW because you can't play CD-RW discs in normal VCD/SVCD players.

Why can't I use the CD/DVD drives installed in the computer?
You may not have security rights to use the CD/DVD drives. To give access rights to a non-administrative user, do the following:

1) Open 'Control Panel' and click on 'Administrative Tools'.

2) Double click on 'Local Security Policy'.

3) Double click on 'Security Options'.

4) Double click on 'Restrict CD-ROM access to locally logged-on users only'.

5) Click on Enabled.

Note: CD/DVD access is not currently possible for users with Non-Administrative rights for Windows XP Home Edition. This limitation does not apply to the Windows XP Professional Edition.

Windows hanged when burning VCD/SVCD, what's wrong?
Make sure that no other program that accesses CD/DVDs uses the AIN (Auto-Insert Notification) function during the burning process. If this function is activated, the burned CD/DVD may not be finalized correctly. In the worst case, the operating system will hang. We strongly suggest that you de-activate AIN.

Windows 98/ME Settings:

1) Open 'Control Panel' and click on 'System'.

2) Select 'Device Manager' tab.

3) Click on the CD-Rom icon.

4) For every CD/DVD device in the list, do the following:

Select the Device.

Select 'Settings'.

Enable 'Disconnect'.

Enable 'Sync Data Transfer'.

Disable 'Auto Insert Notification'.

Enable 'DMA' (if available).

Click on 'OK'.

5) Repeat #4 for each device.

6) Reboot the system for settings to take effect.

Windows NT4/2000/XP/2003 Settings:

Windows NT4 must have Service Pack 6 installed.

Set the following registry value to disable Auto-Insert Notification using RegEdit.exe: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Cdrom/Autorun=0

What kind of video type can we select as the output format?
You can copy DVD movie into several video types, including VCD (MPEG 1 format), SVCD (MPEG 2 format), DivX (MPEG 4) AVI and other AVI (compressed by the selected codec, DivX codec recommended).

How many CD-R's are required to burn one DVD and how long will it take?
This depends on the length of the DVD video and the output video format you chose. Suppose you chose DivX as the output video format, one CD may be sufficient. But if you want to store the movie in VCD format and play it on your VCD player, then two CDs will typically be required to hold a full DVD. You can store up to 80 minutes of video on one CD-R in VCD format.
The time required for the entire process will vary depending on the speed of your computer and the length of the DVD movie. The process does not require your constant attention, so you can start the process before you go to bed or while you're at work. For the average computer, you can expect the entire process to take between 4-6 hours for an average two hour movie.

How can I make the DVD ripping result fit in a CD-R?
If the size of your CD-R is 60 mintues, you should choose "60 Minutes CD-R/RW" as your Volume Size.

When I rip a DVD movie the picture comes out looking either squashed or stretched, how do I fix it?
If the default output settings don't work for you, then you may try to customize the output resolution. It's all trial and error though, until you find what works best for you.

When selecting audio I sometimes get the wrong thing, why?
If you get the wrong audio, then try selecting a different track as different audio tracks can belong to different videos.

What's the difference between .IFO and .VOB files in a DVD?
The .IFO (and backup .BUP) files contain menus and other information about the video and audio. The .VOB files (for DVD-Video) and .AOB files (for DVD-Audio) are MPEG-2 program streams with additional packets containing navigation and search information.

How to upgrade?
Easy DVD to VCD Burner registered users are entitled to free upgrades. The latest version of Easy DVD to VCD Burner uses the same registration key as your previous version, download the latest trial version from our download page (http://www.easydvdcdburner.com) and install it over the old version without erasing your configuration. Finally, use your registration key to register it (it may recognize your registration automatically).
Note: You may find your current version number in the software About Box.

I lost my registration key, how can I get it back?
Please contact us with your Registration Name and Email Address at support@easydvdcdburner.com.

What to expect when I order?
You will receive a registration key by email (most emails are sent immediately, but please allow up to 8 hours to receive this email) that you can use to register a previously downloaded trial version. Be sure to keep your registration key email. With your key you can download the trial version from our download page and use your key to register it. This is how you download your free upgrades.

Who/what is Kagi?
Kagi.com is our e-commerce provider; They:
- ensure all transactions are secure,
- will respect your privacy,
- will NOT provide your name to third parties,
- have been in business since 1994,
- have over 7,000 internet suppliers, including us, and
- have sold products to over 1.3 million consumers.

I don't have my registration key yet, what's wrong?
Please allow up to 8 hours to receive your registration key by email (most keys are sent immediately). The most common cause of delays in receiving keys is an incorrect email address on the order. Be sure that you type your email address correctly on the order form. AOL users should make sure that their AOL email settings are set to receive mail from outside AOL.
Remember that email is not totally reliable and emails can and do get lost. If you have not received your registration key within 8 hours of your order, email support@easydvdcdburner.com.

I'm a registered user and my copy says it is unregistered, what should I do?
You need to enter your registration key into the program to tell the program that you have registered. You should have received a email from us after you ordered with your registration key and instructions on how to enter it into the program. Just follow these instructions and enter your key into the program.

I'm a registered user and I need to download again?
You can download the latest trial version from our download page and then use your registration key to register it. If you don't still have your registration key, please contact us with your Registration Name and Key at support@easydvdcdburner.com.

How can I uninstall Easy DVD to VCD Burner?
You can click on the "Programs -> Easy DVD to VCD Burner -> Uninstall Easy DVD to VCD Burner" shortcut from the Start menu or you can uninstall the program by going to "Add/Remove Programs" in Control Panel and selecting "Easy DVD to VCD Burner" from the program list.


If you have any other questions please let us know.

Thank you,
Technical Support
support@easydvdcdburner.com