FAQ (Frequently Asked Questions)
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Is it legal to copy DVD movie?
"Easy DVD to DivX/VCD/SVCD Converter" may be used to facilitate copying media in which you own the copyright or have obtained permission to copy from the copyright owner. If you are not the copyright owner or you have not obtained permission to copy from the copyright owner, you may be violating copyright laws and you may be subject to claims for damages and/or criminal penalties. This program is not meant for those who intend on breaking copyright laws. In no way will we be held responsible if you do. Any other illegal use of this program is strictly prohibited.
This program is intended for use in countries where DVD Copying is legal. Please take the time to find out if it is legal in your country of residence. We are not liable and can not be hold responsible for your actions. We are not responsible for any direct or indirect loss to the end user by using this program. You agree to waive all liabilities associated with this program to the provider and associates.

What is ASPI?
An ASPI driver is required for DVD ripping. Windows 95 or 98 comes with the ASPI manager pre-installed, while NT does not. To tell if you have an ASPI manager installed, look for a file called WNASPI32.DLL in your Windows system directory (c:\windows\system or c:\winnt\system32 are common locations).

You can download a ASPI driver from: Adaptec ASPI Driver, Nero ASPI Driver


"Decoder not inited, Open an IFO file first", what's wrong?
This problem is caused by the copyright protection of your DVD disc.

Solution: You can use a DVD player software to unlock the DVD disc, such as WinDVD or PowerDVD... Just play the DVD with your DVD player software and then run Easy DVD to DivX/VCD/SVCD Converter. The DVD player software is not required to run during the converting process.

What kind of video type can we select as the output format?
You can copy DVD movie into several video types, including VCD (MPEG1 format), SVCD (MPEG2 format), DivX AVI and other AVI (compressed by the selected codec, DivX codec recommended).

What is SVCD?
SVCD is Super Video CD, it is a good method to save DVD movie to CD without losing much quality and it is usually encoded by MPEG-2. SVCD disc can be played in your DVD player.

What is DivX?
DivX is a video standard to get the same video quality as DVD while keep 1/10 of the size. You can play DivX movie in your computer.
Download DivX codec and player software (FREE) here: http://download.divx.com/divx/DivX511.exe

DivX Official Web Site: http://www.divx.com


When I rip a DVD movie the picture comes out looking either squashed or stretched, how do I fix it?
If the default output settings don't work for you, then you may try to customize the output resolution. It's all trial and error though, until you find what works best for you.

When selecting audio I sometimes get the wrong thing, why?
If you get the wrong audio, then try selecting a different track as different audio tracks can belong to different videos.

What's the difference between .IFO and .VOB files in a DVD?
The .IFO (and backup .BUP) files contain menus and other information about the video and audio. The .VOB files (for DVD-Video) and .AOB files (for DVD-Audio) are MPEG-2 program streams with additional packets containing navigation and search information.

How to upgrade?
Easy DVD to DivX/VCD/SVCD Converter registered users are entitled to free upgrades. The latest version of Easy DVD to DivX/VCD/SVCD Converter uses the same registration key as your previous version, download the latest trial version from our download page (http://www.easydvdcdburner.com
) and install it over the old version without erasing your configuration. Finally, use your registration key to register it (it may recognize your registration automatically).

I lost my registration key, how can I get it back?
Please contact us with your Name and TransactionID / OrderID at support@easydvdcdburner.com
.

What to expect when I order?
You will receive a registration key by email (most emails are sent immediately, but please allow up to 8 hours to receive this email) that you can use to register a previously downloaded trial version. Be sure to keep your registration key email. With your key you can download the trial version from our download page and use your key to register it. This is how you download your free upgrades.

Who/what is Kagi?
Kagi.com is our e-commerce provider; They:
- ensure all transactions are secure,
- will respect your privacy,
- will NOT provide your name to third parties,
- have been in business since 1994,
- have over 7,000 internet suppliers, including us, and
- have sold products to over 1.3 million consumers.

I don't have my registration key yet, what's wrong?
Please allow up to 8 hours to receive your registration key by email (most keys are sent immediately). The most common cause of delays in receiving keys is an incorrect email address on the order. Be sure that you type your email address correctly on the order form. AOL users should make sure that their AOL email settings are set to receive mail from outside AOL.
Remember that email is not totally reliable and emails can and do get lost. If you have not received your registration key within 8 hours of your order, email support@easydvdcdburner.com
.

I'm a registered user and my copy says it is unregistered, what should I do?
You need to enter your registration key into the program to tell the program that you have registered. You should have received a email from us after you ordered with your registration key and instructions on how to enter it into the program. Just follow these instructions and enter your key into the program.

I'm a registered user and I need to download again?
You can download the latest trial version from our download page and then use your registration key to register it. If you don't still have your registration key, please contact us with your Name and TransactionID / OrderID at support@easydvdcdburner.com
.

How can I uninstall Easy DVD to DivX/VCD/SVCD Converter?
You can click on the "Programs -> Easy DVD to DivX VCD SVCD Converter -> Uninstall Easy DVD to DivX/VCD/SVCD Converter" shortcut from the Start menu or you can uninstall the program by going to "Add/Remove Programs" in Control Panel and selecting "Easy DVD to DivX/VCD/SVCD Converter" from the program list.


If you have any other questions please let us know.

Thank you,
Technical Support
support@easydvdcdburner.com