FAQ (Frequently Asked Questions)

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Do I need a CD or DVD Writer drive to burn CD/DVD with your software?
Yes, you need a CD or DVD Writer drive installed on you computer before you can burn CD/DVD with Easy DVD/CD Burner.

What is "Burning"?
"Burning" is a term used to describe the writing/recording of file and folder to a disc media.

What is "Session"?
Each new burn creates a session on the disc, the session will contain your files and folders.

"Unable to initialize ASPI layer", what's wrong?
Your account is a normal windows user account. You have to login with administrative rights in order to run this program correctly.

Why can't I use the CD/DVD drives installed in the computer?
You may not have security rights to use the CD/DVD drives. To give access rights to a non-administrative user, do the following:

1) Open 'Control Panel' and click on 'Administrative Tools'.

2) Double click on 'Local Security Policy'.

3) Double click on 'Security Options'.

4) Double click on 'Restrict CD-ROM access to locally logged-on users only'.

5) Click on Enabled.

Note: CD/DVD access is not currently possible for users with Non-Administrative rights for Windows XP Home Edition. This limitation does not apply to the Windows XP Professional Edition.

After burning, the CD/DVD drives won't refresh directory contents. What's wrong?
You may follow these instructions for resolving this issue.
Microsoft Knowledge Base Article - 155217

I copied the Easy DVD/CD Burner program directory from one computer to another and it didn't work, why?
As is true for virtually all Windows programs, it is not sufficient to simply copy the Easy DVD/CD Burner program directory to get a working copy of the program. The setup program installs vital support files and registry entries. The original setup program must be run in order to install the program.
If you don't still have a copy of the original setup installation file you can download the latest trial version from http://www.easydvdcdburner.com.

How to upgrade?
Easy DVD/CD Burner registered users are entitled to free upgrades. The latest version of Easy DVD/CD Burner uses the same registration key as your previous version, download the latest trial version from our web site (http://www.easydvdcdburner.com) and install it over the old version without erasing your configuration. Finally, use your registration key to register it (it may recognize your registration automatically).
Note: You may find your current version number in the software About Box.

I lost my registration key, how can I get it back?
Please contact us with your Name and TransactionID / OrderID at support@easydvdcdburner.com.

What to expect when I order?
You will receive a registration key by email (most emails are sent immediately, but please allow up to 8 hours to receive this email) that you can use to register a previously downloaded trial version. Be sure to keep your registration key email. With your key you can download the trial version from our download page and use your key to register it. This is how you download your free upgrades.

Who/what is Kagi?
Kagi.com is our e-commerce provider; They:
- ensure all transactions are secure,
- will respect your privacy,
- will NOT provide your name to third parties,
- have been in business since 1994,
- have over 7,000 internet suppliers, including us, and
- have sold products to over 1.3 million consumers.

I don't have my registration key yet, what's wrong?
Please allow up to 8 hours to receive your registration key by email (most keys are sent immediately). The most common cause of delays in receiving keys is an incorrect email address on the order. Be sure that you type your email address correctly on the order form. AOL users should make sure that their AOL email settings are set to receive mail from outside AOL.
Remember that email is not totally reliable and emails can and do get lost. If you have not received your registration key within 8 hours of your order, email support@easydvdcdburner.com.

I'm a registered user and my copy says it is unregistered, what should I do?
You need to enter your registration key into the program to tell the program that you have registered. You should have received a email from us after you ordered with your registration key and instructions on how to enter it into the program. Just follow these instructions and enter your key into the program.

I'm a registered user and I need to download again?
You can download the latest trial version from our download page and then use your registration key to register it. If you don't still have your registration key, please contact us with your Name and TransactionID / OrderID at support@easydvdcdburner.com.

How can I uninstall Easy DVD/CD Burner?
You can click on the "Programs -> Easy DVD CD Burner -> Uninstall Easy DVD CD Burner" shortcut from the Start menu or you can uninstall the program by going to "Add/Remove Programs" in Control Panel and selecting "Easy DVD/CD Burner" from the program list.


If you have any other questions please let us know.

Thank you,
Technical Support
support@easydvdcdburner.com